Exchanges & returns - FPT Store

1. The user can exchange the products and/or terminate the contract within 7 days from the date of receipt of the merchandise purchased.

1.1 In this case, the user must notify GIFTPAR via email, fax or telegram (confirmed by registered letter):

GIFTPAR Comercial Eireli – EPP – A/C FPT Store
Rua Anne Frank, 870 – Hauer – Curitiba – PR – CEP: 5531 81610-020
Phone: (41) 3077-7620

1.2 In the termination notice, the user must specify the purchase order number and the identification code of the product.

2. The User should send the products delivered mistakenly intact and complete (including the original packaging) to GIFTPAR at the address mentioned above, within a maximum of 7 (seven) days after receipt of the products.

2.1 Only for the purpose in clause 2, the date of receipt of the goods will be that of delivery (duly certified) by the carrier or post office.

3. The exchange and/or termination will only be considered by returning all the products purchased, not being able to exercise their right if only one product or part thereof (e.g. accessories, manuals, cables, etc.) are returned. Besides that, if the product consists of several products (e.g. kits or assemblies of other products), termination applies only if the complete kit(s) or assembly(ies) are returned.

3.1 This does not apply to customized products or deliveries abroad. The right of withdrawal does not apply to audiovisual products or software if the user has broken the violation seal.

4. In case of noncompliance of the conditions for termination, it shall be deemed that the user has used this right illegitimately, and GIFTPAR will return the products to the user, at the risk of the latter.

5. If the returned products suffered damage during transport in their return to GIFTPAR, this will notify the user of the damage occurred in transit until the end of the second business day following receipt of the products, in order to allow the user to notify the shipping company and exercise his rights in this regard, and concomitantly, GIFTPAR will return the products damaged during transport to the user, at the risk of the former.

6. If the user exercises his right of withdrawal, GIFTPAR will be required to reimbursed the amounts paid in full by the user.
Reimbursement will be made at no charge to the user, in the shortest time possible, regardless of the case, within 30 days from the date on which GIFTPAR was informed that the user has exercised his rights of termination.